1. In case you have already purchased the ticket to INTERCHARM Professional before May 6, 2020, you can reissue it for the ticket of the same category for InterCHARM (October 28-31, 2020). No additional costs will be charged.
To reissue a ticket, please contact us by e-mail: firstname.lastname@example.org. We will be glad to help you!
Moreover, your current INTERCHARM Professional 2020 ticket will be valid and let you visit online show on June 18-20, 2020. Moving closer to the Show’s dates we will send you detailed instructions on how to do it.
Paying for one ticket, you can attend both events this year!
2. If you have already credited the cost of your ticket to INTERCHARM Professional 2020 in exchange to the ticket to InterCHARM Autumn 2020 by 13:30 (MSK) on May 6, 2020, you will receive a unique promo code that you can use for getting a new ticket. It is necessary to buy a new ticket because your previous ticket was cancelled at your request.
Please note! According to new rules, you will receive a promo code which you can use to buy a same category ticket with no extra payments instead. So ignore the previous information that you should pay a price difference while buying a new ticket. No extra payment needed!
Ticket selling to InterCHARM 2020 will open soon. You will be informed personally. No extra actions are required.
Thank you for being with us!
3. If none of the listed options suits you, then due to the changes of visiting terms, you can issue a refund of the full price if your ticket was purchased before 13:30 (MSK) on May 6, 2020.
A total amount of payment will be returned to the card you used while paying for your order. As a rule, you can get full refund within 5 business days after processing the return application, however, the terms depend on the bank where your card is serviced. Some banks set the standard for 45 calendar days.
Setting a return request, the entire order is cancelled (all tickets and catalogues that were paid at the same time). Please contact us by e-mail: email@example.com to get the refund. It is important that you specify the information concerning your order: e-mail you specified at the registration form, type of the ticket and printed exhibitor directory, if you ordered one. Your request will be considered within 14 days or less. If the information is incorrect or missing, we will contact you to clarify the necessary details.
We look forward to meeting you again!
If you have any questions, please contact us via firstname.lastname@example.org.